At Durban Curry, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a fair and reasonable returns policy to ensure a smooth and hassle-free experience.
- You must notify us of your intent to return an item within 7 days of receiving your order. You can do this by contacting our customer support team via email or phone.
- The item must be unused, in its original packaging, and in the same condition that you received it.
- Certain items are exempt from being returned, including perishable goods (such as fresh produce), personal care items, and items marked as “final sale.”
Return Process:
- Contact our customer support team within 7 days of receiving your order to initiate the return process.
- Our team will provide you with a return authorization number and instructions on how to proceed.
- Pack the item securely in its original packaging, ensuring it is well-protected during transit.
- Arrange for the item to be returned to us via a reliable courier service. Please note that you will be responsible for the return shipping costs.
- Once we receive the returned item and verify its condition, we will process your refund within 5 business days. The refund will be credited to the original payment method used for the purchase.
Important Notes:
- We recommend that you use a trackable shipping service and purchase shipping insurance for your return, as we cannot be held responsible for items lost or damaged in transit.
- If the returned item is not in its original condition, or if it is damaged or missing parts, we reserve the right to refuse the return or issue a partial refund.
- In the case of defective or incorrect items, please contact us immediately so we can resolve the issue promptly.
Customer Satisfaction is Our Priority:
We strive to provide excellent customer service and ensure your complete satisfaction. If you have any questions or concerns regarding our returns policy, please do not hesitate to contact our friendly customer support team. We are here to help!
Please note: This returns policy is subject to change without prior notice. It is recommended that you review the policy periodically for any updates.
Effective Date: August 11, 2024